Refund & Cancellation Policy

This Refund & Cancellation Policy explains how and when you can cancel your mapifast (“we”, “our”) subscription, request a refund, and what scenarios qualify or disqualify for a refund. By purchasing a subscription or credit pack, you agree to the terms below.

1. Overview of covered products

This policy applies to the following paid products:

The Free plan does not involve any payment and therefore has no billing or refund implications.

2. Subscription cancellation

How to cancel

You can cancel your Pro or Business subscription at any time by visiting Settings → Billing and clicking “Cancel subscription”. If you cannot access your account, email support@mapifast.space from the email address associated with your account and we will process the cancellation within two business days.

What happens after cancellation

• Cancellation takes effect at the end of your current billing period.
• You retain full access to premium features until the period ends.
• When the period ends, your account downgrades to the Free plan automatically.
• We do not issue prorated refunds for unused days within a billing cycle.

Reactivation

You can reactivate a cancelled subscription at any time before the billing period ends from Settings → Billing. If you reactivate after the downgrade, you are billed immediately at the then-current price.

3. 14-day money-back guarantee

Eligibility

All first-time Pro and Business subscriptions qualify for a full refund if the request is made within 14 calendar days of the initial purchase. This guarantee applies to both monthly and annual plans.

Conditions

• The refund must be requested by the account owner or an authorized billing contact.
• The account must not be terminated for violations of the Terms of Service or Community Guidelines.
• If you received a promotional discount, the refund amount is limited to the net amount you actually paid.
• Money-back-guarantee refunds are limited to one per customer across all mapifast products.

Exclusions from the guarantee

• Renewal payments (second month onwards, or second year onwards on annual plans).
• Subscriptions purchased through a reseller or third-party marketplace.
• Accounts that have already received a refund under this guarantee in the past.

4. Renewal payment refund policy

Renewal payments are generally non-refundable because the subscription is active and benefits are consumed in real time. However, we review exceptional requests on a case-by-case basis. Exceptions may be granted in the following situations:

• You cancelled the subscription but were charged again due to a system error.
• You downgraded before the renewal date but the downgrade did not take effect due to a bug.
• You experienced an extended service outage (greater than 24 continuous hours) directly caused by our infrastructure.
• You were charged after submitting a deletion request and the charge occurred after the deletion was confirmed.

If you believe your renewal charge qualifies for an exception, contact support within 14 days of the renewal date with your invoice ID and a brief explanation.

5. Credit & token pack refunds

Non-refundable by default

One-time credit purchases (e.g., 100-token top-ups) are strictly non-refundable once any portion of the credits has been consumed. This is because token packs represent immediately deliverable digital utility.

Accidental purchase window

If you accidentally purchase credits and have not used any, you may request a full refund within 48 hours of the purchase timestamp. After 48 hours, even unused credits are non-refundable.

Bulk or enterprise credit agreements

Custom credit agreements for teams, schools, or enterprises are governed by the separate written agreement signed at purchase. Where the agreement is silent on refunds, this policy applies as a fallback.

6. Promotional and discounted subscriptions

If you subscribe using a promotional code, launch discount, or referral credit, the refund amount is calculated based on the actual net amount charged to your payment method, not the undiscounted list price.

• Promo subscriptions are eligible for the 14-day money-back guarantee on the first billing cycle only.
• If a promo grants a free trial, the money-back window starts on the day the first paid charge occurs.
• Promotional credits applied to your account balance are non-transferable and non-refundable.

7. Annual plan refunds

Annual subscriptions are billed upfront for the full year. The 14-day money-back guarantee applies to the entire annual fee. Outside the guarantee window, annual plans are non-refundable, but you may cancel at any time to prevent renewal at the end of the term.

8. Downgrades and plan changes

• Downgrade to Free: Effective at the end of the current billing cycle. No partial refund is issued for the remaining premium period.
• Downgrade from Business to Pro: Effective at the end of the current billing cycle. The new Pro rate begins at the next renewal.
• Upgrade (Pro → Business): Immediate. You are charged a prorated amount for the remainder of the cycle based on the price difference. If you later request a refund, the 14-day guarantee applies from the upgrade date, but only to the incremental amount paid for the upgrade.

9. How refunds are processed

• Method: Refunds are always issued to the original payment method used for the purchase (credit card, debit card, UPI, netbanking, or wallet via Razorpay). We cannot issue refunds to a different instrument than the original payment.
• Timeline: Approved refunds are submitted to our payment processor immediately. It may take 5–10 business days to appear on your statement, and up to 15 business days for international cards or certain banking networks.
• Currency: Refunds are issued in the same currency and amount (net of payment processor fees) as the original charge. We are not responsible for foreign-exchange fluctuations between purchase and refund dates.
• Failed refund: If the original card has expired or been cancelled, the refund will still be sent to the associated bank account. If the refund fails, we will contact you to arrange an alternative method.

10. Disputed charges and chargebacks

We strongly encourage you to contact our support team before disputing a charge with your bank or card issuer. Most billing issues can be resolved quickly without involving the dispute process.

• If you initiate a chargeback without first contacting support, we reserve the right to suspend your account pending resolution.
• If a chargeback is found to be fraudulent or abusive, we may permanently terminate the associated account and refer the matter to collection or legal counsel.
• If a chargeback is filed in error and you wish to withdraw it, we will reactivate your account once the withdrawal is confirmed by your bank.

11. Account suspension and refund impact

If your account is suspended or terminated due to a violation of the Terms of Service or Community Guidelines, you forfeit any refund eligibility for active subscriptions or unused credits. In cases of fraud or abuse, we also reserve the right to claw back previously issued refunds.

12. Regional rights

European Union and United Kingdom

If you are a consumer in the EU or UK, you have statutory withdrawal rights under the Consumer Rights Directive. For digital content that begins performance immediately with your express consent, the 14-day withdrawal period may expire once performance begins. By purchasing a subscription or credits and starting to use the service, you acknowledge that performance begins immediately and that you may lose your statutory withdrawal right. However, our voluntary 14-day money-back guarantee remains available as described above.

India

If you are a consumer in India, this policy is issued in compliance with general contract and consumer protection principles. Disputes are subject to the governing law clause in our Terms of Service.

Other jurisdictions

Nothing in this policy is intended to limit any statutory consumer rights you may have in your local jurisdiction. If a local law grants you broader refund rights, those rights prevail to the extent they cannot be contractually waived.

13. Abuse and fraud prevention

We monitor refund patterns to detect abuse. Accounts that demonstrate a pattern of subscribing, consuming premium features or credits, and then repeatedly requesting refunds may be flagged. Consequences include:

• Denial of future refund requests.
• Requirement of additional verification before future purchases.
• Permanent account termination for egregious or repeated abuse.

14. How to request a refund

To request a refund, send an email to support@mapifast.space with the following information:

1. The email address associated with your mapifast account.
2. The invoice ID or charge ID (found in your billing email receipt).
3. The date of purchase.
4. A brief reason for the refund request.
5. Whether you have used any portion of the product (credits, premium features, etc.).

We aim to respond to all refund requests within 2 business days. If approved, the refund will be submitted to our payment processor immediately and should appear on your statement within 5–10 business days.

15. Changes to this policy

We may update this Refund & Cancellation Policy from time to time. Material changes will be announced by email and via an in-app banner at least 14 days before they take effect. The “Last updated” date at the top of this page indicates when the current version was published.

16. Contact us

For refund requests, billing questions, or disputes, contact us at support@mapifast.space. For legal inquiries, contact legal@mapifast.space.